Who I Am
Saying I’m passionate about healthcare digital strategy and patient experience might not fully capture it. I’m driven to help healthcare organizations unlock the potential of digital solutions to enhance patient safety, empower providers, and ultimately, save lives. Healthcare is personal for everyone—and this is my story.
At 18, I was rushed to the ER with life-threatening complications from undiagnosed Type 1 diabetes. That experience gave me a front-row seat to the complexities of healthcare. For years, I struggled to manage my care, lacking the tools and knowledge to communicate effectively with my healthcare team. Like many, I wanted to be healthy, but the complexity of the healthcare system created significant barriers.
Twenty years ago, things started to change. Digital tools began emerging, offering better ways for patients and providers to connect and communicate. The promise I saw then is becoming a reality today, and my mission is to help healthcare organizations fully realize that potential. My work sits at the crossroads of creativity, digital innovation, and business strategy—always with a relentless focus on the patient as the customer.
My Approach
When asked about my approach to solving problems in healthcare digital strategy and patient experience, I sum it up in four words:
THINK REVOLUTIONARY; ACT EVOLUTIONARY
The first step is to create a bold vision of where you need to be. What do your patients and customers truly need and want? What does success look like in the future? If we could fully harness the power of digital technologies and tools, what would that enable us to achieve? How can we bridge the gap between the way digital is used in everyday life and the way hospitals and health systems engage with patients? And most importantly, how do we meet the “digital-first” expectations that today’s patients already have?
THAT IS THINKING REVOLUTIONARY
The second half of my approach is about building the roadmap to get there—step by step. It’s about closing the gap between your organization’s current state and its ideal future state through a thoughtful, strategic approach. By developing a strong digital strategy and executing it incrementally, healthcare organizations can not only improve their bottom line but also reshape the patient experience in ways that directly enhance care delivery.
THAT IS FRAMING THE EVOLUTIONARY STEPS NEEDED FOR US TO TRANSFORM
